FAQ

Frequently Asked Questions

What are the delivery times?

Processing time is 1–5 business days. Shipping time is 7–10 business days, tracked. Most orders arrive within 8–15 business days.

What are the shipping costs?

Free shipping on orders over €79; below €79 shipping is €6.95. All costs are included in the price — VAT paid, nothing to pay on delivery, in every country we ship to. Luggage ships free within the EU; outside the EU a flat €24.95 applies.

Are there any extra costs?

No. All costs are included in the price — VAT paid, nothing to pay on delivery, in every country we ship to. Should a carrier ever ask you to pay anything on delivery, send us the receipt and we refund it in full.

How can I pay?

You can pay securely by card (Visa, Mastercard, American Express, Maestro), Apple Pay or Google Pay. Depending on your country, payment is handled by Whop’s PCI DSS-certified checkout (the charge appears as WHOP*SABLEAU on your statement) or by Revolut, which also offers Revolut Pay. We never see or store your card details. See Payment Methods.

Do you offer bundle discounts?

Yes — our quantity discount is applied automatically at checkout: 2 items = extra 10% off, 3 items = 15%, 4 items = 20%, 5 items or more = 25%. It applies to footwear, apparel and watches (items of €35 and up); accessories and luggage are excluded.

How does store credit work?

Every order gives you €0.12 back for every €1 in store credit for your next order: the more you spend, the more you earn. For example, a €99.95 order earns €11.99. The amount is based on your order total after the bundle discount, in the currency you paid in. Your credit is added to your Sableau account right after your order and we email you when it is ready.

To use it, sign in on sableau.com with the email you ordered with before you check out: no password, we email you a one-time code. Once you are signed in, tick “Apply store credit” at checkout and pay the rest by card or Revolut Pay. Your balance is shown in your account and you can spend it on any order within 90 days. If an order is cancelled or refunded, the credit from that order is taken back. Promotional credit, no cash value.